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Charles Curtis Chamblee Jr.

3894 Friendship Road | Arab, Alabama | 35016
(256)200-5755
chuck@avayacertified.com

Career Objective

It is my desire to hold a full-time, long-term position in the Information Technology field, specializing in VoIP telephony switching systems maintenance and administration.  I would also welcome the opportunity to take on further duties and responsibilities as a central office switch room technician working with voice mail systems, customer premises equipment and other related networking systems.

Profile Highlights

  • Hard-working, experienced, dedicated team player that has been in the telecommunications business for more than thirty-five years.

  • Extensive background in Voice over IP (VoIP) and voice/data convergence technology, including media gateways, media servers and IP telephones.  Specializing in Avaya Communication Manager.

  • Trained and experienced with Avaya Aura Session Manager and System Manager, as well as SIP end-points.

  • Excellent customer communications skills, both over-the-phone and on-site.

  • Vast experience in working on customer premises in a live systems environment.

  • Excellent documentation skills.

  • Currently have United States secret clearance.

  • CompTIA Security+ ce, Network+ ce, and A+ ce certified professional.

  • Avaya certified Support Specialist - Avaya Aura® Session Manager and System Manager 6.x

  • Working knowledge of MS-DOS, Microsoft Windows 7, Microsoft Office, and Linux.

  • Knowledge of PC setup and installation, configuration, and maintenance, as well as related peripherals.

  • Experience in web design and publishing, using Microsoft FrontPage.

  • Understanding of and experience in PC networking, including routers and switches.

  • Familiar with Tandberg and Adtran Video Teleconference (VTC) equipment and their interconnection to ISDN BRI and PRI circuits.

  • Strong background in electronics, radio and TV, and digital logic.

  • Very proficient in use of electronic test equipment and tools.

  • Extensive knowledge of telephony and CPE equipment, working knowledge of telephone central office switching equipment.

  • Excellent physical condition, with no physical impairments.

  • Excellent mental temperament, with ability to think through and solve problems under pressure.

  • Strong communication skills with interfacing with software development engineers while debugging software applications.

  • Eager to learn and stay abreast of new technologies, and always willing to further my education as required by my job responsibilities.

Employment History

 

 

Global Management Systems, Inc.
Redstone Arsenal | Huntsville, AL
Manager: Charles R. Easterwood | (256)876-1201

Sept 2011-Present

Responsible for administration, maintenance and troubleshooting of the US Army’s Avaya Aura®  Communication Manager R6.0.1  VoIP communication switch at Redstone Arsenal, consisting of duplicated DL360-G7 media servers, two geo-redundant duplicated ESS media servers, over thirty-five multi-carrier G650 port networks, more than ninety G450 media gateways, and endpoints consisting of Avaya One-X 96xx series VoIP desk stations, Avaya 64xx series digital stations, ISDN-BRI stations, and VTC video terminals. Duties included the initial move of over 2,000 subscribers from the AT&T 5ESS switch to the new VoIP switch, configuration of the new DS1 trunk groups, configuration of the 96xx-series VoIP stations, ISDN-BRI sets and analog FAX stations.  Duties also include performing add/change/remove switch translations as they are required by our customers, as well as switch component software/firmware upgrades and additions of new TDM hardware to support switch growth.

Tek Systems
Redstone Arsenal | Huntsville, AL
Manager: Charles R. Easterwood | (256)876-1201

Feb 2011 - Sept 2011

Responsible for administration and maintenance for the Avaya 8710/G650/G450 VoIP PBX serving the Army Material Command (AMC) headquarters on Redstone Arsenal in Huntsville, Alabama.  Duties include the initial input of the 2,000-plus subscriber numbers into the switch, configuration of the DS1 trunk groups, configuration of the 96xx-series VoIP stations, ISDN-BRI sets and analog FAX stations.  Duties also include performing add/change/remove switch translations as they are required by the customer, as well as switch component software/firmware upgrades and additions of new TDM hardware to support switch growth.

Plant-CML
Redstone Arsenal | Huntsville, AL

Sept 2008 - Oct 2010

Systems Verification and Test Engineer II (June 15, 2009 – October 1, 201)

I was responsible for IQP test and verification processes relating to the VESTA View 2.0 real-time E-911 call statistics package and its related software.  Responsibilities included defect tracking of the software using Tech Excel’s DevTest Studio tracking system, writing detailed test plans, specifying requirements for test lab hardware components, configuring servers and workstations for the hardware platform for VESTA View 2.0, and providing weekly status updates.  Responsible for analyzing software issues with 9-1-1 ALI reports to the Manager of the Systems Verification and Test group.

Office Manager (June 2, 2009 – October 1, 2010)

I was responsible for facilities management for the PlantCML-EADS branch office that housed the VESTA View 2.0 Research and Development engineering group, the VESTA View Systems Verification and Test group, a database analyst, a technical support analyst and an Implementation Project Manager. My duties included, but were not limited to processing daily mail, ordering office supplies, maintaining the office’s local area network and internet infrastructure, security system, and maintenance of the office’s Avaya VoIP phone system.

Systems Engineer (July 2, 2008 – October 1, 2009)

I was responsible for analyzing software issues with 9-1-1 ALI controllers and computer-telephony components at the software level, and proposing methods for resolution.  This includes gathering data from log files, setting up measures for reproducing issues in a lab environment, and recommending code changes for rectification of issues.  These responsibilities often require me to travel to and work on the customer premises under live conditions.  Responsibilities also included the creation of System Specification and Design installation documents for the company’s new Radio Console Subsystem, and an IP Networking guide for one of the company’s VoIP/E-911 communication switches.

Tel Control, Inc.
7902 Logan Drive | Huntsville, AL

1994 - 2008

System Configuration Specialist (June 6, 2006 – July 2, 2008)

Job duties include the design, ordering, staging, configuration, installation and maintenance of Avaya IP-Telephony (VoIP) configurations for E911 call centers.

Systems Engineer (May 4, 2004 - June 6, 2006)

Responsible for analyzing software issues with 9-1-1 ALI controllers and computer-telephony components at the software level, and proposing methods for resolution.  This includes gathering data from log files, setting up measures for reproducing issues in a lab environment, and recommending code changes for rectification of issues.  These responsibilities often require me to travel to and work on the customer premises under live conditions. Duties also included product support for TCI’s DMS100 Digital Centrex CTI solution for E911 call centers in Anchorage, Alaska. I was the primary field engineer during the design and implementation of TCI’s InVision Centrex 911 call-taking solutions for Anchorage, Alaska, Fairbanks, Alaska and Shreveport, Louisiana.

9-1-1 Product Manager (January 2, 1998 - May 4, 2004)

Responsible for development of the computer-telephony based virtual phone component of the TCI Invision² 9-1-1 system.  This involved frequent participation in the annual NENA 9-1-1 Technical Development Committee meetings where I remained current on the latest industry standards and technologies available.  I worked closely with customers and development team to develop the product as required by our customers. A lot of my time was spent on customer sites doing custom software design, and in telco lab environments doing system design work. I was responsible for writing test procedures and maintaining test plans for the various components that make up the CT solutions that I managed.

Customer Service Engineer / Installer (November 24, 1994 - January 2, 1998)

I was responsible for over-the-phone and on-site troubleshooting of technical issues with customers’ computer-telephony equipment and ALI controllers, assistance with system configuration and installation support.

ITEC, Inc.
520 Green Cove Road | Huntsville, AL

1979 - 1994

RMA Supervisor (March 17, 1992 - November 21, 1994)

As supervisor of the RMA department, I was responsible for the timely repair and return of customer equipment that was sent in for repair.  My team was responsible for logging-in received defective equipment, effecting repairs and returning the repaired equipment to the customer.

IT Technician (February 22, 1988 – March 17, 1992)

Reporting to the director of Customer Service, I was tasked with the daily maintenance of all of the company’s PCs and peripherals, as well as maintenance of the company’s mainframe computer and storage mediums.  I was also responsible for the computer network maintenance and expansion of the network as new requirements arose.  I was also responsible for maintenance of the company’s Fujitsu digital PABX phone system, and the energy management system, which was used to cycle back electrical power distribution during company off-hours and weekends.

Customer Service Engineer (June 11, 1983 – February 22, 1988)

I was responsible for assisting customers in troubleshooting system failures over the phone, as well as assisting installers with installation and configuration issues.

Electronics Technician (November 24, 1979 – June 11, 1983)

I was responsible for testing, troubleshooting and repair of electronic circuit boards used in central office telephone switching equipment.

I vacated my position with the company voluntarily in November, 1994 due to the company’s financial instability, and to the fact that my working hours were cut to 32 hours per week in November, 1993, with no improving conditions over the course of the following year.

Synchro Corporation
1030 Sundown Drive | Arab, AL

June 1979 – Sept 1979

Quality Assurance Inspector

My duties included inspection of incoming electronic components and raw materials used in the process of manufacturing automotive/RV/motorcycle electronics.  My duties also included frequent assembly line QA inspection, and a limited amount of minor repair and touch-up.

I vacated this position involuntarily due to a company reduction in work force.

Bill’s Radio and TV
Highway 69 and Main Street | Arab, AL

Feb 1979 – June 1979

Radio/TV Service Technician

My duties included diagnosis of trouble and repair of car stereos, television sets, and home audio equipment.  I was also required to perform service calls at the customer residence, as well as pickups and drop-offs of customer equipment.

I vacated this position voluntarily due to the business closing.

Certifications

CompTIA Career ID COMP001020403809

·      CompTIA Network + ce | Registration # CDDNB43D4KE4QT2J | Valid Through SEPT 09, 2017

·     CompTIA Security + ce | Registration # ZZVZKSSD0K111YRH | Valid Through SEPT 09, 2017

·     CompTIA A + ce | Registration # ZVK6B0LKRPBQ2EDV | Valid Through SEPT 09, 2017

·     Avaya Certified Support Specialist (ACSS) | ACSS3100100027 | Valid Through Sept 6, 2015

·     Avaya Certified Implementation Specialist (ACIS) | ACIS6002100164 | Valid Through Aug 12, 2015

Security Clearance

I currently hold a US Secret clearance.

Education

Marshall Technical School, Albertville, AL | 1977 – 1979
High school diploma received on May 26, 1979.

Arab High School, Arab, AL | 1976 – 1979
I received a 3-yr certificate in Electronics.  I also received an “Outstanding in Class” award, and finished in the top three percent of my class.
 

References

Ronnie Easterwood | Telecommunications Manager
Global Management Systems, Inc.
4506 Fowler Road
Redstone Arsenal
Huntsville, Alabama
Office Phone: (256) 876-1201
E-mail: charles.r.easterwood.ctr@mail.mil

Terry Ryan | President and CEO
Ryan Public Safety Solutions, Inc.
12119 US HW 431
Guntersville, Alabama 35976-9344
Office Phone: (256) 582-1909
Mobile Phone: (256) 520-0103
E-mail: terry.ryan@rpss911.com

Howard Adkins | IT Technician
Caddo Parish Communication District Number One
1144 Texas Ave
Shreveport, LA 71101-3343
Office Phone: (318)675-2215
Mobile Phone: (318)455-7498
E-mail: adkins@caddo911.com

 

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